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Return & Refund

At Logiid.com, we value your satisfaction and are committed to offering high quality products. However, in the circumstance that you need to contact us to arrange a return or exchange, we are here to make this as easy as possible for you. Learn more about our Return & Refund policies below and feel free to get in touch anytime at marketing@logiid.com!

Exchange or Return


To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To initiate a return or exchange, please complete the following steps:

1. Grab your Order ID from your order email or by logging into your account.
2. Submit a Return / Exchange Request simply by sending an email to "marketing@logiid.com" with your Order ID, information about the product you wish to return, as well as a detailed explanation of why you would like to return or exchange the product.

Once we have reviewed and approved your request, please return to below address:1002 New Energy Building, 2239 Nanhai Avenue, Shenzhen ,518054,Guangdong,China

Who should pay for the shipping of return/exchange item?

Buyers are responsible for all shipping costs if they wish to return or exchange their original, unopened product(s). It is recommended that you send your package with tracking included, Logiid will not be take responsibility of lost returns.

Can I get refund after returning my product?

For sure, you can get a refund after returning. Although, you must follow some precautionary instructions to ensure safe return to authorities. The first step is to contact our customer service department or shoot an email at marketing@logiid.com. Once we have reviewed and approved your request, please return to below address:1002 New Energy Building, 2239 Nanhai Avenue, Shenzhen ,518054,Guangdong,China

Refund

If you want a refund without any quality dissatisfaction, mention this to our customer service team either on call or via an email. In addition, you will have to send photos of your unopened product package so that we are sure that the item packing is in its factory condition with untouched seal and lace. You will be provided with a returning facility address and a return authorization number. Shipping charges are to be paid by the consumer. All this has to be settled within 15 days of the purchase.

Please note that we will not accept any return, exchange or refund after 30 days of order delivery, so please be sure to contact us at marketing@logiid.com as soon as possible if you have any questions or concerns about your products.

When you can get Refund

To start the refunding process, we need to inspect and confirm that the returned item is unused and not opened. You may receive your money in 2 business days applied to the original mode of payment.

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