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Shipping Policies

Your peace of mind is our top priority. We ship to all major countries and regions across the world with tracked delivery, and offer free international shipping for all orders . Take a look at the following information about our shipping policy. Have questions? Reach out to us at anytime, simply by emailing "marketing@logiid.com"!

(Free) International Shipping

International shipping is available for all products here at Logiid.com. All orders get free international shipping. Happy shopping!

Shipping Fee & Estimated Delivery Time

Please note that the estimated delivery time will around 8~15days arrive at America and around 8~12days arrive at Italy/Portugal/Poland/France/UK/Germany from China ship out . Shipments can get delayed, especially during COVID-19 when the international carriers all get high strict of shipments. We do apologize if your order happens to be late, and are committed to help you resolve it. Simply get in touch at marketing@logiid.com.com and share your Order ID and Tracking Code with us.

North America

U.S.A.: 8-15 Business Days
Canada: 8-15 Business Days

Oceania

Australia: 6-11 Business Days
New Zealand: 7-15 Business Days

Europe

France: 8-12 Business Days
Germany:8-12 Business Days
Italy: 8-12 Business Days
Spain: 8-12 Business Days
Netherlands: 7-15 Business Days
Sweden: 7-15 Business Days
Switzerland: 7-15 Business Days
Greece: 7-15 Business Days
Luxembourg: 7-15 Business Days
Poland: 7-15 Business Days
Portugal:7-15 Business Days


UK 

United Kingdom: 6-10Business Days

Latin America

Brazil: 12-16 Business Days
Mexico: 12-16 Business Days

Other Regions & Countries

Don't see your country / region listed above? Let us know at logiidkids@gmail.com. We will try our best to figure out a way for you!

Track Your Order

We offer tracked delivery for all of our orders around the world. You will receive an email with the tracking information of your order as soon as we ship out your item, and you can easily track where your shipment is right at https://www.17track.net/en.

Order Change & Cancellation

We try our best to get all orders to our customers within the fastest time possible, but unfortunately from time to time shipping delay may occur, especially during holiday seasons. While we understand that this can be frustrating, we cannot cancel or change orders that have already been shipped (tracking number available). We will sure work really hard to resolve the issue and make sure you can receive the order as soon as possible.

If you have any question or concern with your order, please do not hesitate to contact us right away at marketing@logiid.com

Don't See a "Delivered" Item?

If an item is marked "delivered" by the shipping carrier but has not yet arrived to the address provided, please contact us right away we will help you reach out to the carrier and resolve the issue. We may be able to send a replacement to you if the issue cannot be resolved. However, in this specific scenario, we may not be able to issue any refund.

Whoops! Entered the Wrong Address

Please make sure to double check your shipping address when you are filling in the shipping details. Orders that cannot be delivered due to incorrect / incomplete shipping information, will not be able to get refunded. Contact us at marketing@logiid.com right away if this happened to you. Don't worry, we will help you out!

Return & Refund

At Logiid.com, we value your satisfaction and are committed to offering high quality pet products. However, in the circumstance that you need to contact us to arrange a return or exchange, we are here to make this as easy as possible for you. Learn more about our Return & Refund policies below and feel free to get in touch anytime at marketing@logiid.com!

Exchange or Return

If you’re looking to return or exchange your product for whatever reason, we're here to help! We offer hassle-free return & exchange within 30 days of receipt of your shipment. You may return or exchange your product for store credit or a refund to the original payment method. But please note that, unless the product you wish to return can be verified to be a damaged, wrongful delivery or defective item upon arrival, we do not cover any shipping cost and will only refund the purchase amount of the returned item.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To initiate a return or exchange, please complete the following steps:

1. Grab your Order ID from your order email or by logging into your account.
2. Submit a Return / Exchange Request simply by sending an email to "marketing@logiid.com" with your Order ID, information about the product you wish to return, as well as a detailed explanation of why you would like to return or exchange the product.

Once we have reviewed and approved your request, please return to below address:1002 New Energy Building, 2239 Nanhai Avenue, Shenzhen ,518054,Guangdong,China

Refund

In order for us to issue a refund to the returned item, the item must be delivered back to us within 30 days after we have approved your Return Request. We will provide you a shipping address for the return via email. Please do not send your product back to the manufacturer. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your Refund is approved, we will then issue the refund, and a credit will automatically be applied to your credit card or original method of payment, within typically 5 - 7 business days.

Please note that we will not accept any return, exchange or refund after 30 days of order delivery, so please be sure to contact us at marketing@logiid.com as soon as possible if you have any questions or concerns about your products.

Damaged or Defective Items

We If your item is damaged, wrongly delivered, or in a defective condition upon arrival, you shall be able to choose to get a full refund (including the shipping fee) or have a replacement sent over to you. Please contact us within 7 days of delivery, and provide us your name, phone number, order ID, and a detailed explanation of what went wrong, including pictures & videos. We will work with you to address the issue as quickly as we can.

If your item breaks outside of the return period, a part is missing, or if you have difficulty or questions about using the product, simply contact us at marketing@logiid.com right away.

Exemption and Exception

Discounted items are final and cannot be returned or exchanged. Several types of goods are exempt from being returned: Gift cards, perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Return a Gift

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he or she will find out about your return.

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